Make sure you have selected Computer mode in GoToTraining.They should then try the following troubleshooting tips below. When the unwanted noise returns, the most recently unmuted participant can be identified as the source of the echo.Unmute each attendee one at a time, and have them start speaking.Otherwise, try these steps to determine who is causing the feedback: If the 'Who's talking' notification shows you who is speaking when the unwanted noise occurs, try muting that individual. – In this case, it can be unclear who is the source of the feedback. All participants can hear the unwanted noise.– We hate to break it to you – but the source is probably you! Try using the troubleshooting tips below. Everyone except me can hear the unwanted noise.If you are connected via your telephone, then there is most likely an issue with your telephone service provider.
Try unplugging your headset from the computer and then plugging it back in again. First, it can be helpful to figure out where the unwanted noise is coming from so the right individual can troubleshoot the issue using the tips below.
